The prices indicated
The prices indicated in our Webshop include the statutory VAT, however, they do not include the delivery fee. We do not charge you additional cost for packing.
Purchases can only be made via the homepage following a registration.
Orders are processed between 9am and 6pm on workdays. It is possible to place orders at other times than what is indicated for order processing. If you place your order after work hours, the order will be processed next day.
Our customer service always confirms by email or phone when they can complete your order. General preparation time falls within five workdays from the confirmation. In case of certain products it falls within ten days. Always refer to product information. Pictures that appear on the product data sheet may differ from the actual products, in certain cases they only serve as illustration. Our company cannot be held liable for the possible changes of technical reviews without prior notice made for reasons by the supplier or beyond his/her control. We reserve the right to partly or completely reject orders already confirmed. Partly executing an order can only take place after consulting the customer. In case of advance payment the amount gets transferred back to the sender.
Steps of placing an order
We can accept the following payment methods in our webshop:
Wire transfer: (Available: in case of registration in Hungary)
Customer will pay in advance by wire transfer to the bank account of Dekor-el Kft. after placing the order.
Bank card (Available: in all the countries)
During the process of ordering we will direct the Customer to the payment site of OTP BANK, then at the end of the transaction we will direct you back to our website, after getting information about the state of the transaction. Payment will take place on the website of OTP BANK, in a safe way.
PayPal (Available: in all the countries, exception Hungary)
Payment is processed on the payment site of PayPal while placing your order.
COD (cash on delivery) (Available: in case of registration in Hungary)
In case of home delivery, by COD to the carrier.
Collection in person – in cash
In case of collection in person, the Customer will pay to the staff of Dekor-el Kft. (in Debrecen, Hungary) (Available: in case of registration in Hungary)
We offer home delivery or you can collect the ordered products in person.
In Hungary GLS Parcel Delivery Service will deliver your ordered product(s). Internationally deliveries has several options (Hungarian Post, GLS, DPD, TNT, DHL). We deliver parcels only on workdays, between 8 a.m. – 5 p.m. In case you cannot stay at home within this period of time, please give the address of your workplace (if possible) as your delivery address. The GLS Parcel Delivery Service will attempt to deliver the ordered product twice, and returns any undelivered parcels to our company residence . We will send such parcels again only after you pay for the costs of transport repeatedly.
Parcels contain the invoice and the warranty card as well.
Please check your parcel carefully when receiving it from the carrier and ask to draw up minutes (a written record) in case of any damages noticed on your product and do not accept your parcel! We cannot accept any complaints which are made subsequently and without drawing up minutes!
The costs of transport include the costs of packaging; and the cost of the transaction. Charges of internationally deliveries not included customs and VAT. This transport company should pay.
In the case we cannot perform the delivery we fully refund the amount you payed in advance. When you choose delivery as a letter could be ’priority’, ’dedicated’, ’return receipt’ or ’value registered’. (Return receipt and value registered not available in all coutries)
Depending on coutries the delivery time can be different, up to 30 days. Please contact us if you didn’t receive your goods or you have any problem with your delivery.
In the case of G4 and C1-5 delivery it is possible to ship your parcel on a discounted price. Before your purchase please contact us by email (include your address and product code). If you entitled to a discount we send a coupon code which you can apply at purchase.
Delivery is free in case of orders above 10.000 HUF and within the territory of Hungary.
We make our products to order and do not sell them from our stock. The preparation time of our products is 2-5 workdays, plus the time of delivery, which is 1 workday in case of delivery to Hungary.
Costs of transport:
Collecting in person (Hungary, Debrecen)
Transport time: 3-6 workdays
GLS parcel (payment in advance)
Transport time: 3-6 workdays
GLS parcel (COD)
Transport time: 3-6 workdays
Collection in person
You can collect your product in person at the following address:
Dekor-el Kft. Dekorációs Műhely (Dekor-el Ltd. Decoration Workshop)
Hungary, 81 Budai Nagy Antal street Debrecen 4033
Monday-Thursday 8 a.m. – 4 p.m.
Friday: 8 a.m. – 2 p.m.
Saturday, Sunday: closed
Sometimes our shop may be closed even within the opening hours, due to outside jobs.
Therefore, in case of personal delivery, please always inquire beforehand whether there will be anybody in the workshop.
You can pick up your ordered product within 14 days. After this period we will cancel your order and sell the product again.
Order modification, deletion
Upon placing the order, a notification is immediately sent to the customer by the Webshop server about taking the order. If the customer does not receive this email within 48 hours, the obligations of the customer cease. Dekor-el Kft. gives the customer the opportunity to revoke his/her order electronically till the start of order fulfilment.
Any kind of modification or deletion of the order may be claimed in a message by the customer at the selected order under order history in the menu.
When the order has been accepted and completion has started, the customer receives an email notification.
If payment has already been effected we can return the purchase price as follows:
- In the case of money transfer, according to the regulations of Government Decree No. 11/1999. (II. 5.), we refund the purchase price within 30 days. Costs arising during bank transactions, however, have to be borne by the Customer.