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International Shipping

Payment

We can accept the following payment methods in our webshop:

Wire transfer: (Available: in case of registration in Hungary)
Customer will pay in advance by wire transfer to the bank account of Dekor-el Kft. after  placing the order. 

Bank card (Available: in all the countries)
During the process of ordering  we will direct the Customer to the payment site of OTP BANK, then at the end of the transaction we will direct you back to our website, after getting information about the state of the transaction. Payment will take place on the website of OTP BANK, in a safe way.

PayPal (Available: in all the countries, exception Hungary)
Payment is processed on the payment site of PayPal while placing your order.

COD (cash on delivery) (Available: in case of registration in Hungary)
In case of home delivery, by COD to the carrier.

Collection in person – in cash
In case of collection in person, the Customer will pay to the staff of Dekor-el Kft. (in Debrecen, Hungary) (Available: in case of registration in Hungary)


Home delivery

We offer home delivery or you can collect the ordered products in person.

In Hungary GLS Parcel Delivery Service will deliver your ordered product(s). Internationally deliveries has several options (Hungarian Post, GLS, DPD, TNT, DHL). We deliver parcels only on workdays, between 8 a.m. – 5 p.m. In case you cannot stay at home within this period of time, please give the address of your workplace (if possible) as your delivery address. The GLS Parcel Delivery Service will attempt to deliver the ordered product twice, and returns any undelivered parcels to our company residence . We will send such parcels again only after you pay for the costs of transport repeatedly.

Parcels contain the invoice and the warranty card as well.

Please check your parcel carefully when receiving it from the carrier and ask to draw up minutes (a written record)  in case of any damages noticed on your product and do not accept your parcel! We cannot accept any complaints which are made subsequently and without drawing up minutes!

The costs of transport include the costs of packaging; and the cost of the transaction. Charges of internationally deliveries not included customs and VAT. This transport company should pay.

In the case we cannot perform the delivery we fully refund the amount you payed in advance. When you choose delivery as a letter could be ’priority’, ’dedicated’, ’return receipt’ or ’value registered’. (Return receipt and value registered not available in all coutries)

Depending on coutries the delivery time can be different, up to 30 days. Please contact us if you didn’t receive your goods or you have any problem with your delivery.

In the case of G4 and C1-5 delivery it is possible to ship your parcel on a discounted price. Before your purchase please contact us by email (include your address and product code). If you entitled to a discount we send a coupon code which you can apply at purchase.


Delivery is free in case of orders above 10.000 HUF and within the territory of Hungary.

Preparation time:
We make our products to order and do not sell them from our stock. The preparation time of our products is 2-5 workdays, plus the time of delivery, which is 1 workday in case of delivery to Hungary.


Costs of transport: 

To Hungary:

Collecting in person (Hungary, Debrecen)    

Transport time: 3-6 workdays

Free

GLS parcel (payment in advance) 

Transport time: 3-6 workdays

 1000 HUF/ 3,38€

GLS parcel (COD)

Transport time: 3-6 workdays

 1500 HUF/ 5,07€






 

International Shipping

 

Collection in person

You can collect your product in person at the following address:

Dekor-el Kft. Dekorációs Műhely (Dekor-el Ltd. Decoration Workshop)
  Hungary, 81 Budai Nagy Antal street Debrecen 4033

Opening hours:

Monday-Thursday 8 a.m. – 4 p.m.

Friday: 8 a.m. – 2 p.m.

Saturday, Sunday: closed

 

Sometimes our shop may be closed even within the opening hours, due to outside jobs.
Therefore, in case of personal delivery, please always inquire beforehand whether there will be anybody in the workshop.

info<at>onlinedekor.hu

You can pick up your ordered product within 14 days. After this period we will cancel your order and sell the product again.


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