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Purchase

The prices indicated
The prices indicated in our Webshop include the statutory VAT, however, they do not include the delivery fee. We do not charge you additional cost for packing. 

Ordering information
Purchases can only be made via the homepage following a registration.

Order processing

Orders are processed between 9am and 6pm on workdays. It is possible to place orders at other times than what is indicated for order processing. If you place your order after work hours, the order will be processed next day.

Our customer service always confirms by email or phone when they can complete your order. General preparation time falls within five workdays from the confirmation. In case of certain products it falls within ten days. Always refer to product information. Pictures that appear on the product data sheet may differ from the actual products, in certain cases they only serve as illustration. Our company cannot be held liable for the possible changes of technical reviews without prior notice made for reasons by the supplier or beyond his/her control. We reserve the right to partly or completely reject orders already confirmed.  Partly executing an order can only take place after consulting the customer. In case of advance payment the amount gets transferred back to the sender.

Steps of placing an order

  1. Product selection: Using the services of the website select the product you wish to order. On the product sheet and general information sheet you can find information on customizing the product. Follow this information and put the selected product in the basket. Only graphics seen in the edit window will be ordered, photos and designs are illustration only. If you wish to put further products in the basket, select another product.
  2. Basket: If you would not like to purchase more products, click on the basket. By clicking “delete”, you can empty your basket. After providing the quantity, the content of the basket is refreshed automatically. 
  3. Coupon redemption: If you have discount coupons, you can validate them here.  Attention: coupons can only be used for a certain period of time. Add the coupon code to the right place and check if it has been added to the basket. You can add more coupons, as well.
  4.  Log in: Log in or register a new account if you have not done so yet and pay attention to provide the correct data. 
  5. Address:  Check the data entered or add a new delivery address. You can add your comment in connection with the order here. If you have a comment on a specific product, please also enter the reference number. 
  6. Delivery: Select the desired mode of delivery or select the option of personal receipt. If you have not accepted the Terms of Service yet, you can do so here.
  7. Payment: Select the method of payment.
  8. Confirmation: Please review the summary and click “I confirm the order”.
  9. You will soon receive an email notification about the order and we will let you know about the acceptance of your order and further steps by email, too.

 

Payment

We can accept the following payment methods in our webshop:

Wire transfer: (Available: in case of registration in Hungary)
Customer will pay in advance by wire transfer to the bank account of Dekor-el Kft. after  placing the order. 

Bank card (Available: in all the countries)
During the process of ordering  we will direct the Customer to the payment site of OTP BANK, then at the end of the transaction we will direct you back to our website, after getting information about the state of the transaction. Payment will take place on the website of OTP BANK, in a safe way.

PayPal (Available: in all the countries, exception Hungary)
Payment is processed on the payment site of PayPal while placing your order.

COD (cash on delivery) (Available: in case of registration in Hungary)
In case of home delivery, by COD to the carrier.

Collection in person – in cash
In case of collection in person, the Customer will pay to the staff of Dekor-el Kft. (in Debrecen, Hungary) (Available: in case of registration in Hungary)


Home delivery

We offer home delivery or you can collect the ordered products in person.

In Hungary GLS Parcel Delivery Service will deliver your ordered product(s). Internationally deliveries has several options (Hungarian Post, GLS, DPD, TNT, DHL). We deliver parcels only on workdays, between 8 a.m. – 5 p.m. In case you cannot stay at home within this period of time, please give the address of your workplace (if possible) as your delivery address. The GLS Parcel Delivery Service will attempt to deliver the ordered product twice, and returns any undelivered parcels to our company residence . We will send such parcels again only after you pay for the costs of transport repeatedly.

Parcels contain the invoice and the warranty card as well.

Please check your parcel carefully when receiving it from the carrier and ask to draw up minutes (a written record)  in case of any damages noticed on your product and do not accept your parcel! We cannot accept any complaints which are made subsequently and without drawing up minutes!

The costs of transport include the costs of packaging; and the cost of the transaction. Charges of internationally deliveries not included customs and VAT. This transport company should pay.

In the case we cannot perform the delivery we fully refund the amount you payed in advance. When you choose delivery as a letter could be ’priority’, ’dedicated’, ’return receipt’ or ’value registered’. (Return receipt and value registered not available in all coutries)

Depending on coutries the delivery time can be different, up to 30 days. Please contact us if you didn’t receive your goods or you have any problem with your delivery.

In the case of G4 and C1-5 delivery it is possible to ship your parcel on a discounted price. Before your purchase please contact us by email (include your address and product code). If you entitled to a discount we send a coupon code which you can apply at purchase.

 

Delivery is free in case of orders above 10.000 HUF and within the territory of Hungary.

Preparation time:
We make our products to order and do not sell them from our stock. The preparation time of our products is 2-5 workdays, plus the time of delivery, which is 1 workday in case of delivery to Hungary.


Costs of transport: 

To Hungary:

Collecting in person (Hungary, Debrecen)    

Transport time: 3-6 workdays

Free

GLS parcel (payment in advance) 

Transport time: 3-6 workdays

 1000 HUF/ 3,38€

GLS parcel (COD)

Transport time: 3-6 workdays

 1500 HUF/ 5,07€






 

 International Shipping

 

Collection in person

You can collect your product in person at the following address:

Dekor-el Kft. Dekorációs Műhely (Dekor-el Ltd. Decoration Workshop)
  Hungary, 81 Budai Nagy Antal street Debrecen 4033

Opening hours:

Monday-Thursday 8 a.m. – 4 p.m.

Friday: 8 a.m. – 2 p.m.

Saturday, Sunday: closed

 

Sometimes our shop may be closed even within the opening hours, due to outside jobs.
Therefore, in case of personal delivery, please always inquire beforehand whether there will be anybody in the workshop.

info<at>onlinedekor.hu

You can pick up your ordered product within 14 days. After this period we will cancel your order and sell the product again.

 

Order modification, deletion
Upon placing the order, a notification is immediately sent to the customer by the Webshop server about taking the order. If the customer does not receive this email within 48 hours, the obligations of the customer cease. Dekor-el Kft. gives the customer the opportunity to revoke his/her order electronically till the start of order fulfilment.

Any kind of modification or deletion of the order may be claimed in a message by the customer at the selected order under order history in the menu.

When the order has been accepted and completion has started, the customer receives an email notification.

If payment has already been effected we can return the purchase price as follows:

-          In the case of money transfer, according to the regulations of Government Decree No. 11/1999. (II. 5.), we refund the purchase price within 30 days. Costs arising during bank transactions, however, have to be borne by the Customer.

 

Customer rights and obligations - Right of withdrawal

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